Log In | Bitbuy® -Secure Access

As Canada’s premier regulated cryptocurrency exchange, Bitbuy provides over 900,000 users with a secure and transparent platform to trade assets like Bitcoin, Ethereum, and Solana. Whether you are a seasoned day trader or a first-time investor, understanding the Bitbuy login process and its associated security features is critical to protecting your digital wealth.

This guide provides a step-by-step walkthrough of the login process, troubleshooting tips for common access issues, and best practices for securing your account in 2026.

How to Log In to Your Bitbuy Account

Accessing your Bitbuy account is straightforward, whether you are using a web browser or the mobile app.

Step 1: Navigate to the Official Portal

Always ensure you are on the official website by checking the URL: https://bitbuy.ca. To log in, click the "Sign In" button located at the top right corner of the homepage.

Step 2: Enter Your Credentials

You will be prompted to enter your registered email address (or unique username) and your password.

SEO Tip: If you migrated from platforms like Coinberry, Coinsmart, or Bitstamp, use the email associated with those accounts to initiate your Bitbuy access.

Step 3: Two-Factor Authentication (2FA)

Bitbuy enforces strict security protocols. After entering your password, you must provide a 6-digit 2FA code. This code is typically generated by an authenticator app (like Google Authenticator or Authy) or sent via SMS, depending on your settings.

Troubleshooting Common Bitbuy Login Issues

If you’re having trouble accessing your account, one of the following scenarios is likely the cause:

1. Forgotten Password

If you cannot remember your password, click the "Forgot password?" link on the login page. Bitbuy will send a reset link to your registered email.

• Note: Password changes trigger a 72-hour withdrawal hold as a security measure.

2. 2FA Code Not Working

• Time Sync: Authenticator apps rely on precise time. Ensure your phone’s time settings are set to "Automatic."
• SMS Delays: If you use SMS 2FA, delays can occur due to carrier issues. Bitbuy strongly recommends upgrading to a TOTP app (like Google Authenticator) to avoid these disruptions.

3. Account Migration Issues

If your account was recently migrated to Bitbuy from another exchange, you may need to prompt a fresh password reset using your original email address before your first login.

4. "Locked Account" Message

Multiple failed login attempts may lead to a temporary account lock. If this happens, wait 30 minutes or contact support@bitbuy.ca for assistance.

Maximizing Your Account Security

Securing your Bitbuy login goes beyond just a strong password. As a CIRO-regulated platform, Bitbuy offers several layers of protection:

• Switch to Authenticator Apps: Move away from SMS-based 2FA. Apps like Twilio Authy or Microsoft Authenticator are immune to SIM-swap attacks, a common method used by hackers to intercept text messages.
• Unique Email Address: Use a dedicated email for your financial accounts that is not used for social media or everyday subscriptions.
• Device Approval: Bitbuy uses device recognition. When logging in from a new computer or phone, you will be required to approve the device via an email confirmation.
• Cold Storage: Bitbuy maintains a 90% cold storage policy, meaning the vast majority of user assets are kept offline and away from potential online threats.

Bitbuy Mobile App: Login on the Go

The Bitbuy mobile app (available on iOS and Android) offers a seamless login experience. Features include:

• Biometric Login: Once set up, you can use FaceID or Fingerprint scanning for faster, secure access.
• Real-Time Alerts: Get instant notifications on price movements and successful logins.
• Full Functionality: Perform Interac e-Transfers, stake crypto, and execute limit orders directly from the app.

Frequently Asked Questions (FAQ)

Why am I being logged out automatically?

Bitbuy implements "session timeouts" for your protection. If the system detects inactivity, it will log you out to prevent unauthorized access if your device is left unattended.

Can I log in with a VPN?

While you can use a VPN, frequent changes in IP addresses may trigger security flags, requiring you to re-verify your device via email more often.

Is Bitbuy regulated in Canada?

Yes. Bitbuy is operated under Coinsquare Capital Markets Ltd., a member of the Canadian Investment Regulatory Organization (CIRO) and registered with FINTRAC.

Next Steps

Now that you know how to navigate the Bitbuy login safely, you can focus on growing your portfolio.